Published January 10, 2014

Lisa Wolf Receives Carrying Compassion Forward Quarterly Award

The Carrying Compassion Forward Quarterly Award for the period ended Dec. 31 was presented to Lisa Wolf, patient care partner at Guthrie Robert Packer Hospital. Lisa’s story received 57 votes by Guthrie team members as of the close of the voting period. A brief summary of the submission follows:

"We have a patient on our unit who likes to wear Guthrie’s light blue pajama bottoms with his own
shirt and pullover. During his stay, Lisa has consistently taken his clothing home to be washed and
returns them to him ready to wear. Though the patient is unable to speak and cannot verbally
thank Lisa, he is grateful for her kindness and compassion."

Click here to read the full submission. 

Take time to share a Carrying Compassion Forward story, read the current posts, and vote for your favorite submission at The next voting period closes March 30.

Lisa Wolf (center) receives the Carrying Compassion Forward quarterly award from Debra Santarelli and Nate Shinagawa.

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Guthrie Now Offers Walk-In Care in Towanda

The Guthrie Towanda office located at 132 Colonial Drive in Towanda, Pa. now offers Walk-In Care for the treatment of non-emergency issues Monday through Friday from 8 a.m. to 5 p.m., right through the lunch hour.

Guthrie Towanda’s Walk-In Care service with providers Stephen Saylor, PA-C and Carolyn Snyder-Sherman, CRNP, is designed to treat patients’ acute care needs when they can’t make it to their physician’s office during regular business hours. For more information about Walk-In Care or to view all Walk-In Care locations, visit

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Endoscopy and Colonoscopy To Be Offered at Guthrie Troy Community Hospital – Jan. 14

Beginning Tuesday, Jan. 14, Guthrie’s team of board-certified gastroenterologists will provide endoscopy and colonoscopy services at Guthrie Troy Community Hospital.

Our gastroenterologists are board certified with advanced medical training in the treatment of a broad spectrum of gastrointestinal disorders. Guthrie’s gastroenterologists are highly regarded amongst their national peers for their training and research leading to advanced clinical trials for innovative treatments.

To schedule an appointment or make a referral to Guthrie Gastroenterology in Troy, Pa., call 570-887-2852.

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Guthrie Implements “Share Your Story” Message Line

Guthrie has recently launched a new “Share Your Story” message line to give our patients an opportunity to share their patient experience stories with us. This valuable voice-of-the-patient feedback will be used to improve the way we serve patients, encourage a culture of compassion, and educate our staff.

The message line can be reached toll-free by dialing 1-855-41-STORY (78679). Messages may be left anonymously or with a name and contact phone number and may be up to 15 minutes in length with the optimal length being 3-5 minutes. The caller will have the opportunity to listen to their message and rerecord it at the end of the call by pressing the number sign (#).

Members of the Patient Experience Team will monitor the calls and share them with staff and physicians to learn lessons, recognize staff and improve our care. Stay tuned for more information as this new opportunity for patients to share their stories with Guthrie gets underway.

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Guthrie Welcomes Seven New Providers

Guthrie is pleased to welcome the following new providers:

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Lean Six Sigma: A Valuable Tool for Process Change at Guthrie Corning Hospital

With six months of transition remaining before the new Guthrie Corning Hospital opens to patients, process change and improvement is an everyday discussion. Guthrie Corning Hospital has been partnering with the Guthrie Lean Six Sigma team for several months and has successfully trained more than a dozen Yellow Belts, frontline staff who are experts in the operations of their respective departments. Lean Six Sigma is a problem solving approach to making improvements.

That time and effort is truly paying off as Guthrie Corning Hospital’s Yellow Belts lead the way in assessing for potential process change opportunities and use Lean Six Sigma to prepare for the changes at the new facility. Examples of current Yellow Belt projects include Emergency Department transfers to the helipad and outpatient lab specimen collection. In addition to Yellow Belt lead efforts, there are also many Guthrie Corning Hospital Green Belt with projects underway. The more challenging projects, such as the new Emergency Department flow and transition of The Birthplace to an LDRP (labor-delivery-recovery-postpartum) model, are being led by Lean Six Sigma Black Belts from across the Guthrie system.

To learn more about the new Guthrie Corning Hospital visit If there are any questions about the Lean Six Sigma program at Guthrie or if you have ideas on how Lean Six Sigma can change the way you work, call Vicki Kamataris at 570-887-8713. 

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Dr. Robert E. Cohen Professionalism Award Nominations Now Sought

The office of Graduate Medical Education is accepting nominations for the third annual Dr. Robert E. Cohen Professionalism Award for residents and fellows. The Dr. Robert E. Cohen Resident Professionalism Award will be given to a resident or fellow who exemplifies professionalism and excellence in all aspects of patient care and interactions with staff and colleagues. If you would like more information on the award’s criteria or to nominate a resident or fellow, please click here. The Graduate Medical Education Department will be accepting nominations until Friday, Jan. 24, 2014. The award will be presented in the spring of 2014. If you have any questions, please contact Valerie Short at 570-887-4537.

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Rev Up Your New Year At Guthrie HealthWorks

Guthrie HealthWorks Wellness & Fitness Center in Painted Post, N.Y. is offering the deal of the New Year for their valued members and soon-to-be-members. Guthrie HealthWorks provides generous discounts:

For Guthrie Employees:

  • A 50% discount off primary membership dues as well as a discounted join fee.

For Non-Employee Members:

  • Register for a 12-month, individual contract on Tuesday, Jan. 14 from 7 a.m. to 7 p.m. with Guthrie HealthWorks and get January and February services free and no join fee.

Please share information about Guthrie HealthWorks Rev Up special with your friends and family. Click here to learn more about employee discounts at Guthrie HealthWorks.

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Employee Discounts: Elmira Jackals Hockey Games and "Speedway on Ice"

Guthrie employees, volunteers, their family and friends are offered discounts for the following events at The First Arena located at 155 North Main Street in Elmira, N.Y.

Discount Opportunities:

  • Event: Speedway on Ice, motorbike and ATV racing on ice
  • Date/Time: Friday, Jan. 17, 7 p.m.
  • Price: $10 End Zone seats
  • Registration Deadline: Wednesday, Jan. 15, 5 p.m.
  • Event: Elmira Jackals vs. Reading Royals
  • Date/Time: Saturday, Jan. 11, 7 p.m.
  • Price: Four Ticket for $44 (Click here for a listing of promotional give-aways.)
  • Registration Deadline: Friday, Jan. 10, noon or get tickets at box office on game night

NEW Ticket Registration Arrangement Details:
To arrange for the discount, employees need to call Organizational Development at 570-887-5291 prior to the deadline listed and provide their name, number of center ice tickets needed, email address for tickets to be sent and printed, and phone number(s) where you can be reached for processing phone payment. On the day before the event/game, the First Arena will be calling you at the phone number(s) you provided to process your payment via phone. Once payment is received, you will receive an email with ticket printing instructions. If you have any questions regarding these promotions contact the First Arena’s Michael Karpowich at 607-734-7825, ext. 711.

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Thank You For Being Awesome

A recent patient at Guthrie Corning Hospital submitted a thank you note to the staff praising their medical care and exceptional personal service. She noted that she was discharged following a terrible snow storm and was dreading the thought of heading out into the cold to clean her off her car. Upon hearing that, care partners and facilities team members arranged to clean off the snow, warm up the vehicle and bring it to the front for her. She closes her note to the staff as follows:

“I was floored ... I could imagine this type of thing happening at a high end hotel or something but for
it to happen at a hospital is really just beyond anything I could have thought. I joined the Guthrie Health System
[as a patient] approximately a year ago when I moved to this area, and have spoken highly of it since then.
My praises from my latest experience make me want to just shout it from the rooftops. You are a great team,
and I consider myself fortunate to have you all on my side. Thank you for being awesome!”

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Guthrie Scholarship Program – Now Accepting Applications

Guthrie Health offers scholarships to area high school seniors who are planning a career in health care. Students must be a member of the Class of 2014 and enrolling in a health care field.

There are also a limited number of Guthrie Employee Scholarships for the children of those who work for Guthrie. The employee must be a .6 FTE or greater and have one or more years of employment with Guthrie. These scholarships will support any field of study.

Full details and the applications are available at:
High School Guidance Offices
Guthrie Human Resources (Sayre campus and Corning Hospital)
Guthrie Clinic Administration Offices (Sayre campus and Corning Centerway)
Guthrie Healthcare System Administration Office (Sayre campus)

The deadline for applying for these scholarships is Friday, Jan. 24, 2014. Children of Guthrie physicians and dentists are not eligible.

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Guthrie Troy Community Hospital Building Healthier Communities Campaign Salutes Key Donors

As the Troy area community, health care providers and staff of the Guthrie Troy Community enjoy their first months in the new facility, we take a moment to recognize a generous donor who has helped to make this project a reality.

Claverak Rural Electric Cooperative has donated $1,000 to Guthrie Troy Community Hospital with a generous $1,000 matching gift made by giving partner CoBank. Based in Denver, Colo., CoBank offers matching funds for their cooperative customers in support of the rural economies they serve such as Troy, Pa.

If you have an opportunity to patronize this business, thank them for their generous support of Guthrie’s effort to improve health care in the region. To find out more about how you can help Guthrie Troy Community Hospital or Guthrie Corning Hospital, visit

From left: Bobbi Kilmer, President & CEO, Claverack Rural Electric Cooperative; Steve Sliwinski, Claverack Board Chairman and Guthrie Trustee; Staci Covey, President, Guthrie Troy Community Hospital; and Jane Smith, Guthrie’s Annual Giving and Fundraising Event Officer.

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Automatic Removable Media Encryption Now In Place

With the continued enhancements related to data security and ongoing efforts to protect Guthrie from data breaches related to Protected Health Information or Strategic/Financial Information, the Information Services Department will begin to encrypt all removable media (i.e. USB keys, external hard drives, etc.) on Wednesday, Jan. 8, 2014. Removable media poses one of the greatest risks to our organization related to protected health information breaches and Guthrie has a responsibility to our patients to safe guard their information. This mandatory initiative is a required change as part of the Government’s HIT initiative - The Health Information Technology for Economic and Clinical Health (HITECH) Act and is needed to maintain HIPAA compliance.

This change will apply to all Guthrie owned computer devices (except Thin Clients) and will include an automatic update to your computer during nonstandard business hours.

  • After the encryption software installs, users will be required to create a pass phrase (password) once they plug their removable media into the computer.
  • The pass phrase criteria will match the current password policy.
  • There will be a scripted warning message which will allow users to cancel before the encryption takes place. If cancelled, the USB key will not be usable on the network.
  • Any encrypted USB key will function on non-Guthrie devices (home computers) once the pass phrase has been re-entered on the home device.
  • If you’ve purchased an encrypted USB key, the Guthrie software will encrypt in conjunction with what you’re already using.
  • Remote access into the Guthrie network for Guthrie related files will continue to work and is a good alternative to saving files on removable media.
  • For frequent removable media users, the Information Services Department has a number of USB keys available, should you choose to no longer use a personally owned USB key.

Note: Users should NOT plug personally owned devices (iPods, cell phones, etc.) into a Guthrie computer USB port because this encryption software may affect the settings and functions on these devices.

For more detailed information, please see the Removable Media section on the Information Services Homepage at Please contact the Information Services Help Desk at 570-887-5380 for questions and support.

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Guthrie Weight Loss Center Offers Medical Weight Loss Community Support Group

The Guthrie Weight Loss Center offers a Medical Weight Loss Community Support Group meeting free and open to the public each month. The program covers a new weight loss educational topic each month with plenty of opportunity for discussion and group activities. Join Verlyn Warrington, MD, Guthrie’s Director of Medical Bariatrics, and Jessica G Callear ACSM- HFS, Guthrie Fitness Specialist, for the next Medical Weight Loss Community Support Group meeting on Wednesday, Feb. 5 from 6 -7:30 p.m. in the Patterson Auditorium on the Guthrie Sayre campus. Visits Guthrie’s events calendar ( for a complete listing of upcoming events.

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Dr. Brian Cassetta Discusses Suicide Prevention at Alfred University/Alfred State Staff Event

Brian Cassetta, MD, Internal Medicine at Guthrie Big Flats presented at Alfred University and Alfred State Staff Development Day on Thursday, Jan. 9 on the topic of suicide. In his presentation titled, “Suicide: More Common Than You Think, More Preventable Than You Know,” Dr. Cassetta defines the magnitude of the problem, discusses recognition and prevention, encourages awareness of and screening for depression and describes how to question, persuade and refer individuals for help.

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Weight Loss Seminar Flyers Available

Do you have patients who might be interested in learning more about the Jan. 28 or Feb. 18 weight loss seminars outlined in the article above? If so, please call the Strategic Planning and Marketing department at 570-887-4415 to request flyers for your location. The quantity requested will be distributed via interoffice mail.

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