Published April 12, 2013

New Policy Addresses Workplace Violence

Guthrie has now adopted a system-wide policy on Workplace Violence Prevention. The policy is housed on Compliance 360, click here to view it, and details Guthrie’s zero-tolerance for workplace violence or intimidation in any form. Employees who are victims of violent or potentially violent behaviors are instructed to take action to keep themselves and others safe and report the incident to their supervisor as soon as possible. If a situation is based in a domestic issue and it has potential to cause trouble in the workplace, employees should make their supervisor and the Security Department aware of it.

The new policy encompasses all examples of violent behavior, including threats by employees, patients, volunteers or visitors. Questions should be directed to Dennis McCarthy at 570-887-4248.

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New Online Incident Reporting System to Begin May 1

Guthrie will transition to an online incident reporting system on May 1, which will replace the paper reports for all incidents, including employee incidents. This real-time, simultaneous transmission enables a quicker, more coordinated response and will eliminate the paper form.

The new online incident-reporting system has several advantages including fewer delays, transmission to several departments simultaneously, automatic transmission of data to the Pennsylvania state reporting system and a data-analysis mechanism that will help Guthrie identify safety concerns.

Before the new system begins operation, there is a practice site so that staff can get used to the new form. All managers who will need to see these incident reports must sign on to the practice site as soon as possible to allow for establishment of viewing parameters when the new system begins May 1. Click here to see the practice page. Training is available over the course of an 11-hour period, so managers can participate for as long as they need to for their comfort level.

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Administrative Changes for Guthrie Leadership

Recent changes in the leadership team for the Guthrie Clinic have resulted in some title and location changes. Effective May 1:

  • Lisa Grazul will assume the role of Vice-President Operations/Oncology Service Line based on the Sayre Campus. In addition, Lisa will be assuming oversight of Ophthalmology. Lisa's office is located in the Clinic Administration (directly across from Conference Room A), and her phone number is 570-887-3036
  • All regional operations will be consolidated under Tom Collins, Vice-President Operations and Regional Development
  • To provide needed administrative support and to continue to develop our talent management pipeline, we will be posting a position for an Administrative Director for Chemung/Steuben Counties
  • Mike Carroll will assume responsibility for all operations in Steuben County on an interim basis while we recruit the new Administrative Director
  • We expect to post another Administrative Director position for the Pennsylvania region toward the end of this calendar year
  • Staci Thompson has assumed all Chief Operational Officer duties, in addition to oversight of Strategic Planning and Marketing

Congratulations to all these leaders and our thanks for their willingness to help lead Guthrie to continued success.

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Have An Idea for a Lean Six Sigma Project? Submit it Online

In recent issues of Friday Facts, we have been highlighting some of the efforts using the Lean Six Sigma program to increase efficiency and quality while decreasing cost at Guthrie. Many of the projects concern streamlining patient throughput, shortening turnaround times, using supplies more logically and other concepts to improve the patient experience, eliminate waste and errors and work smarter, not harder. Now there is an online form to submit your ideas for new Lean Six Sigma projects. Click here to offer a project for consideration. It should be a situation that impacts patient care or safety, inefficient use of materials or time or a way to improve a process.

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National Health Care Week – May 6-12

The week set aside to honor hospitals and clinics, and the people who make them run, is May 6 – 12. A calendar will be available shortly to view the list of activities planned throughout the Guthrie system to celebrate the important contributions the health care field makes to its communities.

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National Volunteer Recognition Week Activities in the Guthrie System

Across the nation, time is set aside in the month of April to thank the dedicated people who give of their time and talents without a tangible return. The volunteers that are part of the Guthrie system handle an amazing variety of tasks, from helping out with the clerical needs in a department to escorting patients through unfamiliar areas.

Guthrie Corning Hospital will be holding a Volunteer Recognition Luncheon at the Corning Country Club on Friday, April 19. Dr. Michael Scalzone will be the keynote speaker.

The Guthrie Sayre campus will offer several events during the week of April 22 – 26 to thank volunteers including a pancake breakfast, recognition dinner and spa services.

Guthrie Troy Community Hospital will be celebrating their volunteers with a banquet on April 25 from 11 a.m. to 1 p.m. in the hospital conference room.

Everyone in the Guthrie system should take a moment during these weeks and thank the volunteers who give so much of themselves in service to our employees, patients and communities.

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First Deadline Approaching to Earn $100 From Guthrie Wellness Program

May 31 is the deadline to meet the first, simple steps in the Guthrie Employee Wellness Program initiative. Employees who fill out the tobacco attestation form and take other actions toward a healthier lifestyle will earn $100! Details are in the packets mailed to employee homes or by clicking here

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Taking the Long Way Home to Support a Patient

Julie Ferris, an employee in the Guthrie Big Flats office, recently demonstrated concern for a patient beyond her job description. When an older patient needed to cross Arnot Road to get the bus, Julie told the patient she was headed in the same direction and offered to walk with them. She helped the patient on the bus and the two sat together. When the patient's stop came up, Julie helped them off the bus and to their home and saw them safely inside. Then Julie walked the rest of the way to her home. Knowing the patient had another visit upcoming, Julie made arrangements to do the same thing a second time.

The extra kindness Julie showed to this patient should be an example to everyone.

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Guthrie Sports Concussion Support Group to Meet – April 28

The Guthrie Post-Concussion support group for athletes and their families will hold its next meeting on Sunday, April 28, 2013. The group offers support to athletes, and their families, who are dealing with sports related Post-Concussion Syndrome and those who have been forced to stop playing sports or working because of repeated concussions.

Guthrie Sports Medicine Athletic Trainer Steve Hicks is hosting the meeting, which will be held at 2 p.m. in the Four Blue Conference Room, located on the fourth floor of Guthrie’s Sayre campus. The guest presenter will be Mike Miller, who will speak about how to become an advocate for your or your child’s brain injury. For more information contact Steven Hicks, MS, ATC at email

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Guthrie/Robert Packer Hospital Auxiliary Event Raises $2,000

It was an evening of good food and great music, as the Guthrie/Robert Packer Hospital Auxiliary presented “The Valley Stars Shine Tonight” last Saturday in the Patterson Auditorium. Local residents, and even some Guthrie folks, displayed their musical talent to an appreciative audience. Ticket sales and a basket raffle brought in $2,000 to support the programs of the Auxiliary.

Jeff Guzenhauser, MD, Guthrie Interventional Radiologist, shows off his singing voice during the Auxiliary talent show.

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Baskets Sought for National Health Care Week Basket Raffle

It is time, once again, for the National Health Care Week Basket Raffle. Departments on Guthrie’s Sayre campus are invited to assemble a basket of items based on a theme of their choosing. Raffle tickets for the baskets will be sold in the Guthrie Robert Packer Hospital cafeteria from May 6 to May 9. Monies raised will be donated to the Mark Stensager Human Service Fund, which supports Guthrie employees, patients and members of the community in times of financial need.

Departments wanting to participate should register by April 19, using the form available by clicking here.

At Guthrie Corning Hospital funds from the basket raffle support both the new Guthrie Corning Hospital and ten lucky winners.  Click here for the Corning basket raffle form. Departments wanting to participate should register by April 26.

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Upgrades to Mammography Department in Sayre

Crews are in the process of upgrading the equipment in the Mammography Department and giving the Breast and Imaging Department a face-lift. Work is being done at night to allow full operation during the day. The renovation is scheduled to be completed in phases and will continue until the end of July. Thanks for your patience while this important work gets done.

Upgrades have been completed in Room #6 in Radiology and the new Diagnostic Radiology equipment is installed and in service.

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Guthrie Big Flats Participating in Walk Event

The Guthrie Big Flats office will have a team in the annual “Walk a Mile in My Shoes” suicide prevention event on May 4 at Eldridge Park. All participants will get a Guthrie team hat and there are prizes for those who donate. Check out for details or contact Sherri Thompson at the Big Flats office to register at 607-795-5100.

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“Race for the Cure” Team Members Being Sought

The local Komen “Race for the Cure” event to support breast cancer research will take place on May 19 at the Chemung Canal Bank in Elmira, N.Y. Anyone interested in joining the Guthrie team or purchasing team shirts, should contact Jen Panek at 570-887-2002.

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Guthrie Troy Community Hospital to Offer Blood Drive

Guthrie Troy Community Hospital will join with the American Red Cross to hold a blood drive on Thursday, April 18 from 10 a.m. to 2 p.m. Appointments can be made by calling 800-733-2767 or by visiting Walk-in donors will also be welcome.

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Guthrie Robert Packer/Mansfield School of Nursing Alumni Banquet

Generations of graduates of the Guthrie Robert Packer/Mansfield School of Nursing will gather for their annual banquet on Saturday, May 4 at 6 p.m. in the Sayre Elks Banquet Hall. Dinner choices are turkey or ham, with vegetarian and gluten-free options available. Reservations are due by April 21 and can be made by calling Pam at 570-888-9053 or Margene at 570-888-0880.

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Organizational Development Spring Class Schedule Now Available

The 2013 Organizational Development Spring schedule of classes is now available on the Guthrie intranet and by clicking here. Classes are offered in Word, Excel and Powerpoint. Also being offered is the Basic Medical Terminology course, which is highly beneficial for employees who are new to medical information.

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Sayre Campus Fountain Returns

It is a sure sign of spring! The mechanism to operate the fountain in Packer Pond at Guthrie’s Sayre location was re-installed this week and the fountain once again graces the campus.

Guthrie Facilities staff members work on re-starting the fountain for spring.

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Check Out the Updated Employee Discounts Page

As the weather finally gets nice again, it is the perfect time to check out the discounts available at area merchants for Guthrie employees. For instance, how’s your driving? A new vendor offers great prices on golf equipment and greens fees. Click here to see the full list of discounts and always ask about a Guthrie discount with area merchants.

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Flag Raising at Guthrie Robert Packer Hospital to Honor Organ Donors and Recipients – April 18

Guthrie Robert Packer Hospital will once again join with the Center for Organ Recovery and Education (CORE) to commemorate National Organ Donor Awareness Month. A flag raising ceremony will be held on Thursday, April 18 at 1 p.m. in the Guthrie Clinic main entrance. The event will honor all the families who made the benevolent decision to donate and the recipients who now live renewed lives. Everyone is invited.

Becoming an organ donor is simple. Click here to visit the organ donor website.

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