Employees participating in the Service Excellence Academy spend two fun-filled, information-packed days learning about the critical role they play in improving the patient experience. The Academy kicks off with an overview of Guthrie's mission, vision, and values, as well as the goals around our pillars of People, Service, Quality, Finance and Growth. An interactive session on how employees can help move our patient experience from ordinary to extraordinary follows, including a segment on what is expected of employees who are in patient-facing roles.
The Guthrie Clinic Pharmacy has recently started a new prescription delivery service for inpatients at Guthrie Robert Packer Hospital, called 'Meds to Beds'. Patients admitted to the hospital can have the medications prescribed by their physician delivered straight to their room before they are discharged. The 'Meds to Beds' program aims to reduce readmissions to the hospital by ensuring our patients are able to take their medications as prescribed.
A needle stick is one on the job injury that is likely to occur in a health care environment. Although proper safety precautions can help prevent needle sticks, it is important to be aware of how to handle them in case one does occur. Take a look at the policy for Needle Sticks to be sure you know what to do if you experience one. Detailed information appears in the policy, but the general procedure if you get a needle stick is to: