Employees participating in the Service Excellence Academy spend two fun-filled, information-packed days learning about the critical role they play in improving the patient experience. The Academy kicks off with an overview of Guthrie's mission, vision, and values, as well as the goals around our pillars of People, Service, Quality, Finance and Growth. An interactive session on how employees can help move our patient experience from ordinary to extraordinary follows, including a segment on what is expected of employees who are in patient-facing roles.
On August 1, the employee parking lot at Wilbur Ave. in Sayre will become badge-access only and will be designated for provider parking. Employees who currently park in this lot* will be accommodated in the Thomas Ave. employee shuttle parking lot. Additional overflow spaces have also been added to the Hangar Parking lot on Thomas Ave. Shuttle bus service is currently available Monday - Friday from 4:30 a.m. to 12:30 a.m.
Don’t forget to log your miles for the Health Care Week Employee Walking Challenge. Even if you don’t have a fitness tracker, you may submit your estimated mileage to participate. The goal is to log enough steps to travel across the United States during the course of the week. Click here to log your miles each day, or your total for the week.
Each employee can help ensure that safety concerns are addressed as quickly as possible. If you notice a concern anywhere at Guthrie, there is a portal on the intranet which you may use to report it quickly. Your submission will immediately go to key members of the safety team so that it may be addressed as quickly as possible. You may find the portal by hovering over "Safety" from the top banner of the intranet and selecting "Report a Safety Concern" or click here for the form.
A new resource for Guthrie cancer patients and those who care for them is now available. The Cancer Support and Rehabilitation Directory is available for those looking for area resources to aid them through treatment and recovery. Information on services such as physical and occupational therapy, durable medical equipment, wigs, fitness centers, homecare, transportation programs, yoga, smoking cessation and support groups is included. In an effort to keep the directory as current as possible, it is an online document that can be printed and given to patients.
Guthrie sets system wide quality goals each year to focus efforts to improve specific quality outcomes. In 2016 one of those goals aimed at a 5% improvement in blood pressure control across the Guthrie system. To achieve this goal, an integrated team from across the Guthrie Clinic came together to implement a program aimed at achieving this. This team included leadership in primary care, cardiology, nephrology, physicians, advanced practice providers, nurses, practice managers, pharmacy, information technology and the quality team.
Employees participating in the Service Excellence Academy spend two fun-filled, information-packed days learning about the critical role they play in improving the patient experience. The Academy includes an overview of Guthrie's mission, vision, and values, as well as the goals around our pillars of People, Service, Quality, Finance and Growth. Through an interactive learning session, participants learn about a wide range of techniques to help improve the patient experience and focus on our values, from ways to projecting a professional image.